Privacy Policy

Last updated: August 2026

Donika Holding 1995 ("we", "us", "our"), based in Tetovo, North Macedonia, operates this website. This policy explains what personal data we collect through it, why, and what rights you have over it, in line with North Macedonia's Law on Personal Data Protection.

What we collect

• Order data: the products, quantities, and order notes you submit when placing an order.
• Business account data: company name, VAT number, sector, and preferred payment terms, if you apply for a business account.
• Account credentials: your email address and a securely hashed password, for staff and business account logins.
• Session data: a temporary session cookie that remembers the contents of your order while you browse. This cookie is required for the catalogue and checkout to function and is not used for tracking or advertising.

Why we collect it

We use this data to process orders, manage customer accounts, provide customer support, and maintain the security of staff and account access. We do not sell or rent your data to third parties, and we do not use it for advertising.

How long we keep it

Order records are kept for as long as needed to meet our accounting and tax obligations under North Macedonian law.

Your rights

You may request access to, correction of, or deletion of your personal data, subject to our legal obligation to retain certain records (such as invoices) for statutory periods. To make a request, contact us using the details below.

Cookies

This site uses a single functional session cookie required to keep track of your order while you shop. It does not use third-party advertising or analytics cookies at this time.

Contact

For any privacy question or request, contact us at Blagoja Toska 155, 1200 Tetovo, or by phone at +389 (0) 44 336 443.